Gigr

Business Owner/Employer FAQs

You can find permanent staff or cover one-off shifts through the gigr platform.

A gig is a short-term one-off job. A business owner can post one-off gigs or longer term, permanent jobs. There are jobseekers on gigr looking for both types of employment.

Go to www.gigr.com and create a profile. Once your profile is complete (this takes just a few minutes) you can start posting jobs. Go to the Post a Gig button on your Dashboard and complete the form in as much detail as possible.

Admin./Clerical/Office

Bar/Café/Restaurant/Hotel/Events

Barista
Waiter
Cocktail Maker
Bar Tender
Manager
Chamber Person
Maitre D/Front of House
Kitchen Staff
Chef

Care work

Cleaning

Domestic
Commercial

Construction/Labouring (With CSCS Card)

Delivery/Removals

On Foot
Bicycle
Motorbike/Scooter
Car
Van
Lorry

Factory/Warehouse

Farm Labour

Gardening/Landscaping

Promotional Work

Retail

Sales/Customer Service

Security (With SIA Licence)

As soon as your profile is complete and saved, you can post a job.

Setting up your profile and posting jobs is free. Only people matching the details in your gig post (be as specific as possible!) will receive notifications. Then, knowing all the applicants match your requirements, you simply pay to reveal their contact details and email or call them as you choose.

Reveal one matching applicant's contact details with a single ‘Reveal' for £7.95.

Reveal 5 matching applicants' contact details for £24.95.

Reveal 10 matching applicants' contact details for £34.95.

Reveal 50 matching applicants' contact details for £99.95.

The first time you click to REVEAL a gigrs contact details, you’ll be asked to register your payment card details. (We use Stripe to manage this process.) You can choose to save your card details, so you don’t have to put them in again.

Yes, but ideally this should be no later than 12 hours before a gig. Please give the gigr as much notice as possible when cancelling a job. Cancel a gigr simply by contacting the gigr via telephone or email.

You may post a job on the gigr platform for either permanent employment or for a short term, one-off ‘gig’. A gigr can accept a job in a self-employed capacity (normally a one-off gig) or they can become employed by you.

You are expected to pay a gigr as soon as he or she has finished a gig. You can choose to pay within 24 hours of the gigr completing the gig, but this is not in the spirit of the gigr platform – most gigrs have joined gigr to get paid instantly. You will specify your method of payment and your payment schedule in your gig post.

You will specify this in your gig post – cash or Instant Bank Transfer are the options. We are currently working on an invoicing feature, and it will be launching soon.

We strongly encourage taking the time to rate your gigr (see below). Both gigrs and businesses rely on their ratings for success on the gigr platform – gigrs are statistically much more likely to get work and employers are much more likely to have gigrs applying for their jobs if they have good, solid ratings.

gigrs will come under your Employer’s Liability Insurance if they are working in your business using your facilities and ‘tools’. gigrs are encouraged to ask to see your ELI certificate before they start their gig, so make sure it’s to hand. You should also ask to see some identification when they arrive.

A gigr can rate you on the following criteria:

gig as described
Communication
Payment as agreed
Would GIG again

It is important that you provide your gigr with as much information as possible for each gig. If you are not clear on your expectations, prepare to be disappointed!

Persistent bad practice can ultimately lead to a User being blocked from using the site.

Some examples of bad practice:

Receiving 3 low (2 stars or less) ratings from gigrs in a row
Cancelling a gig at short notice
Changing details of the gig you originally posted without communicating those changes to the gigr in good time

If you receive a poor rating, or you feel you have been treated unfairly you can email resolutions@gigr.com and we will open a dispute on your behalf. We encourage you to do everything you can to resolve it yourself first.

If your question has not been answered, feel free to email us at info@gigr.com with your query. We also have a feedback form at gigr.com/contact.

Job Seeker FAQs – looking for work

You can find permanent work or cover one-off shifts through the gigr platform.

: A gig is a short-term one-off job. A business owner can post one-off gigs or longer term, permanent jobs. There are jobseekers on gigr looking for both types of employment.
: Admin./Clerical/Office

Bar/Café/Restaurant/Hotel/Events

Barista

Waiter

Cocktail Maker

Bar Tender

Manager

Chamber Person

Maitre D/Front of House

Kitchen Staff

Chef

Care work

Cleaning

Domestic

Commercial

Construction/Labouring (With CSCS Card)

Delivery/Removals

On Foot

Bicycle

Motorbike/Scooter

Car

Van

Lorry

Factory/Warehouse

Farm Labour

Gardening/Landscaping

Promotional Work

Retail

Sales/Customer Service

Security (With SIA Licence)
: Once your personal and job profiles are complete and saved, when a job is posted matching your profile you will receive a notification and can apply in one click.
: gigrs get paid whatever the employer posting the job decides. However, we don’t allow hourly rated jobs to be posted that fall below the minimum wage. We demand complete transparency in what is being offered by employers, but it is also up to you to ask the right questions before you fully commit to anything.
: Using the platform is currently free. People looking for work can register, create a profile, receive notifications of work and apply for and accept jobs, all at no cost. However, there are optional extra services on the platform which gigrs may be charged for, such as the BOOST feature (see below).
: Register with gigr and create your personal and gig profiles, completing all the fields in as much detail as possible. When a job is posted matching your gig profile you will receive a notification on your dashboard. When you see a gig you like the look of, click APPLY. If the employer likes the look of your profile, you will receive a notification to say your application has been ACCEPTED. The employer now has your contact details and lines of communication between you are open.

Read the details of the job carefully and be sure it is what you are looking for before you apply, as employers will be paying to reveal your contact details.
: gigrs can BOOST their application/profile to the top of the list of applications received by the employer, thus giving themselves the best chance of being seen and increasing their chances of getting the gig. Only one BOOST is available per gig posted by employers. It costs £2.95 to BOOST your profile for each job. gigrs who want to use this facility will be asked to register a bank card on their profile.
: Cancelled by the employer.

Unfortunately, sometimes the needs of the employer will change, so he or she may need to cancel the gig.

This is monitored by us to make sure employers are not abusing the platform.

Cancelled by Us (gigr.com)

In extremely rare cases we find jobs being posted which don’t meet our standards and expectations and we, as the ‘owners’, need to cancel them. In this case you will be notified directly.
: After a gig, an employer can rate you on the following criteria:

Punctual

Communication

Polite and Friendly

Overall performance

Would invite to gig again

It is important that you have a clear understanding of what is expected from you by the employer for each gig. If you are not clear on expectations, you should ask.

Some examples of bad practice:

Receiving 3 low (2 stars or less) ratings from employers in a row

Cancelling a gig at such short notice that the employer can’t replace you

A no-show, without any communication or good reason

If you can’t make it to a gig that you’ve accepted, please withdraw as soon as possible, by contacting the employer directly. That way, you don’t get marked as a no-show. Withdrawing allows us to open up your slot to another gigr in your community.

If you receive a poor rating, or you feel you have been treated unfairly you can email resolutions@gigr.com and we will open a dispute on your behalf. We encourage you to do everything you can to resolve it yourself first.

Persistent bad practice can ultimately lead to a User being blocked from using the site.
: We understand that plans change sometimes, so if you need to cancel, please give your employer as much notice as possible. Your opportunities to find work through the gigr platform in the future may be limited if you don’t show up or pull out at short notice.
: Some jobs on the gigr platform are for permanent employment and others are for short term, one-off gigs. A gigr can accept jobs posted by employers seeking permanent employees or those seeking self-employed workers.

There is lots of information available online on how to register as self-employed.
: If you are working a one-off gig, the employer will say in their original gig post what the payment terms are – either immediately after you finish or within 24 hours. Employers are told that the general expectation is to pay immediately after a gig is completed.
: An employer will state in their gig post how they will pay you for the gig – usually either cash or Bank Transfer.
: We strongly encourage taking the time to rate the business. Both gigrs and employers rely on their ratings for success on the gigr platform – gigrs are much more likely to get work (up to 200% more profile views!) and employers are much more likely to have gigrs applying for their gigs if they have good, solid ratings.
: Yes, you will be covered by the Business Owner’s Employer Liability Insurance.

You should ask to see their certificate before you start your gig, if it is not on their business profile.
: No. You will be engaging in work with the businesses you gig for. You will operate under their duty of care and be paid and insured by them. Unless the job is permanent, then you should register as self-employed. https://www.gov.uk/log-in-file-self-assessment-tax-return/register-if-youre-self-employed
: We can't give you an exact answer because gigr isn’t involved in employers' hiring decisions. There are many possible reasons why you may not be offered a gig. For example:

There is a lot of competition for jobs currently.

Your skills and work experience may not be exactly what the employer is looking for.

Your profile is incomplete. Employers like to have as much information about you as possible.

Your profile may contain spelling mistakes or poor grammar. While this sounds like a small thing, employers tell us it is a key reason for not taking someone on. See our ‘Tips for Job Seekers’ page for help.

Don't get discouraged! Our most successful gigrs apply for lots of jobs before they get the right one. So get out there and apply, apply, apply.
: You are able to delete your account from your dashboard.
: You will find an ‘Unsubscribe’ link in any emails you receive from us. Simply click this link.

If your question has not been answered, feel free to email us at info@gigr.com with your query. We also have a feedback form at gigr.com/contact.